Welcome to Joker Scostumemega Store, where every day calls for celebration! We’re dedicated to making your costume experience as magical and hassle-free as possible. Whether you’re dressing up for a 1920’s themed party, Halloween, or just for fun, we’ve got you covered!
🚚 Shipping Information
✨ Quick Shipping Guide ✨
- 📦 Order Processing: 1-2 business days
- 🌏 Shipping to: Worldwide (excluding some Asian regions and remote areas)
Shipping Methods
We offer two convenient shipping options to get your costumes to you:
1. Standard Shipping
- ⚡ Carrier: DHL or FedEx
- ⏱️ Delivery Time: 10-15 days after dispatch
- 💰 Cost: $12.95
2. Free Shipping
- 🎁 Carrier: EMS
- ⏱️ Delivery Time: 15-25 days after dispatch
- 💫 Free on orders over $50
🔄 Returns & Exchanges
🎪 Our Celebration Returns Policy 🎪
- 📅 Return Window: 15 days from delivery date
- 🎭 Condition: Items must be unworn, unwashed, and in original packaging
- 🚢 Return Shipping: Customer responsible for return shipping costs
- 💸 Refund Processing: 5-7 business days after we receive your return
🎉 The Celebration Returns Process
Step 1: Request Your Return
Email us at [email protected] with your return request. Use our template below to make it super easy!
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Body:
Hello Joker Scostumemega Store Team!
I’d like to request a return/exchange for my order.
Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Size Issue, Wrong Item, Changed Mind, etc.]
Preferred Solution: [Refund / Exchange for [Product Name & Size]]
Contact Phone: [Your Phone Number]
Thank you!
[Your Name]
Step 2: Pack It Up
Place the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
Step 3: Ship It Back
Ship your return to our celebration headquarters:
Joker Scostumemega Store
90 Gloucester Avenue
NORTH ADELAIDE, AU 5006
Australia
💰 Refund Celebration!
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Your refund will be issued to your original payment method:
- 💳 Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- 📱 PayPal: 3-5 business days
Note: Original shipping costs are non-refundable.
🔄 Exchange Extravaganza
Want a different size or style? Exchanges are welcome! Just indicate your preference in your return request. We’ll ship your new item once we receive your return.
🚫 Non-Returnable Items
To keep the celebration safe and hygienic for everyone, we cannot accept returns on:
- 👁️ Contact Lenses (for obvious health and safety reasons)
- 🎭 Opened Costume Accessories that affect hygiene
- ✂️ Custom or Personalized Items
- ⚠️ Items that show signs of wear or damage not related to manufacturing
🎪 Damaged or Wrong Items?
If your costume arrives damaged or you receive the wrong item, contact us immediately at [email protected]! We’ll make it right faster than you can say “costume party” – including covering return shipping costs.
❓ Need Help?
Our celebration squad is here to help! Contact us at:
📧 Email: [email protected]
🏠 Address: 90 Gloucester Avenue, NORTH ADELAIDE, AU 5006
⏰ Response Time: Within 24 hours during business days
Thank you for celebrating with Joker Scostumemega Store!
We’re committed to making your costume experience absolutely fabulous! 🎊