Welcome to Joker Scostumemega Store, where every day calls for celebration! We’re dedicated to making your costume experience as magical and hassle-free as possible. Whether you’re dressing up for a 1920’s themed party, Halloween, or just for fun, we’ve got you covered!

🚚 Shipping Information

✨ Quick Shipping Guide ✨

  • 📦 Order Processing: 1-2 business days
  • 🌏 Shipping to: Worldwide (excluding some Asian regions and remote areas)

Shipping Methods

We offer two convenient shipping options to get your costumes to you:

1. Standard Shipping

  • ⚡ Carrier: DHL or FedEx
  • ⏱️ Delivery Time: 10-15 days after dispatch
  • 💰 Cost: $12.95

2. Free Shipping

  • 🎁 Carrier: EMS
  • ⏱️ Delivery Time: 15-25 days after dispatch
  • 💫 Free on orders over $50

🔄 Returns & Exchanges

🎪 Our Celebration Returns Policy 🎪

  • 📅 Return Window: 15 days from delivery date
  • 🎭 Condition: Items must be unworn, unwashed, and in original packaging
  • 🚢 Return Shipping: Customer responsible for return shipping costs
  • 💸 Refund Processing: 5-7 business days after we receive your return

🎉 The Celebration Returns Process

Step 1: Request Your Return

Email us at [email protected] with your return request. Use our template below to make it super easy!

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Joker Scostumemega Store Team!

I’d like to request a return/exchange for my order.
Order Number: [Your Order Number]
Item(s) to Return: [Product Name(s)]
Reason for Return: [Size Issue, Wrong Item, Changed Mind, etc.]
Preferred Solution: [Refund / Exchange for [Product Name & Size]]
Contact Phone: [Your Phone Number]

Thank you!
[Your Name]

Step 2: Pack It Up

Place the item(s) in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.

Step 3: Ship It Back

Ship your return to our celebration headquarters:

Joker Scostumemega Store
90 Gloucester Avenue
NORTH ADELAIDE, AU 5006
Australia

💰 Refund Celebration!

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Your refund will be issued to your original payment method:

  • 💳 Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • 📱 PayPal: 3-5 business days

Note: Original shipping costs are non-refundable.

🔄 Exchange Extravaganza

Want a different size or style? Exchanges are welcome! Just indicate your preference in your return request. We’ll ship your new item once we receive your return.

🚫 Non-Returnable Items

To keep the celebration safe and hygienic for everyone, we cannot accept returns on:

  • 👁️ Contact Lenses (for obvious health and safety reasons)
  • 🎭 Opened Costume Accessories that affect hygiene
  • ✂️ Custom or Personalized Items
  • ⚠️ Items that show signs of wear or damage not related to manufacturing

🎪 Damaged or Wrong Items?

If your costume arrives damaged or you receive the wrong item, contact us immediately at [email protected]! We’ll make it right faster than you can say “costume party” – including covering return shipping costs.

❓ Need Help?

Our celebration squad is here to help! Contact us at:

📧 Email: [email protected]

🏠 Address: 90 Gloucester Avenue, NORTH ADELAIDE, AU 5006

⏰ Response Time: Within 24 hours during business days

Thank you for celebrating with Joker Scostumemega Store!
We’re committed to making your costume experience absolutely fabulous! 🎊