Privacy Policy

Welcome to Joker Scostumemega Store, where every day is a celebration! At Joker Scostumemega Store (operated via festivecostume.com), we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described in this policy. If you have any questions, feel free to contact us at [email protected].

1. Information We Collect

To provide you with a seamless and enjoyable shopping experience for our wide range of costumes—from 1920’s-themed outfits to Halloween costumes and cartoon characters—we collect the following types of information:

• Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address (e.g., for deliveries from our North Adelaide location), and payment information (e.g., card details or PayPal account). This helps us process your purchases and ship globally (excluding Asia and select remote areas).
• Transaction Data: We record details of your purchases, including items bought, discount codes applied (like NVTNF4), and payment method used (e.g., Visa, MasterCard, JCB, or PayPal).
• Technical Information: We automatically collect data like your IP address, browser type, and device information to improve website performance and security.
• Cookies and Tracking Data: We use cookies and similar technologies to remember your preferences, track site usage, and personalise your experience. For example, cookies help us show you relevant products, such as Animals or Christmas costumes, based on your browsing history.
• Communication Data: If you contact our support team at [email protected], we may keep records of your queries and responses.

2. How We Use Your Information

We use your data to enhance your celebration-focused shopping journey, in line with our fun and stress-free brand style. The purposes include:

• Order Fulfilment: To process payments, deliver costumes (e.g., decade-themed or novelty items), and provide customer support.
• Personalisation: To tailor product recommendations, such as suggesting Mascots or Fairytale characters based on your interests.
• Communication: To send order confirmations, shipping updates, and respond to your inquiries. With your consent, we may also share promotional offers or discount codes.
• Security: To protect against fraud and unauthorised access, using encryption for all transactions.
• Improvements: To analyse site usage and improve our services, ensuring a smooth experience for our global customers (e.g., from Australia, Europe, and the Americas).

3. Sharing and Disclosure of Information

We value your trust and only share your data in limited circumstances:

• Service Providers: We may share information with trusted third parties, such as payment processors (e.g., PayPal) and shipping carriers, to fulfil orders and provide services. These partners are bound by confidentiality agreements.
• Legal Compliance: If required by law, we may disclose data to comply with legal obligations or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your information may be transferred to the new entity, with notice provided.
• We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data’s security is our top priority, reflecting our commitment to a safe and festive shopping environment:

• Storage: Data is stored on secure servers, with personal information retained only as long as necessary for business purposes or as required by law.
• Security Measures: We use advanced encryption (e.g., SSL technology) to protect your payment details and prevent unauthorised access. Our systems are regularly monitored for vulnerabilities.
• Global Operations: As we ship worldwide (excluding Asia and remote areas), data may be processed in Australia or other regions with adequate privacy protections.

5. Your Rights

You have control over your personal information, in line with global privacy standards (such as the GDPR for European customers):

• Access and Correction: You can request access to your data or update it through your account settings.
• Deletion: You may ask us to delete your information, subject to legal obligations.
• Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our communications.
• Complaints: If you have concerns, contact us first at [email protected], and we’ll resolve them promptly. You also have the right to lodge a complaint with relevant authorities.

6. Cookies and Tracking Technologies

We use cookies to make your experience more enjoyable, such as remembering your cart items or favourite costume categories (e.g., Beards and Moustaches or Computer Games Costumes).

• Types of Cookies: Essential cookies (for site functionality), analytics cookies (to understand user behaviour), and marketing cookies (to show relevant ads).
• Control: You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the effective date noted at the top.

8. Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, don’t hesitate to reach out! We’re here to help make your experience as fun and secure as possible.

Thank you for trusting Joker Scostumemega Store—where paying for your costume is as easy as dressing up, and your privacy is always celebrated!

© Joker Scostumemega Store | Every day is a celebration with us!