FAQ

Welcome to the Joker Scostumemega Store FAQ page! We’re here to help you with any questions about our costumes, delivery, payments, and more. Whether you’re dressing up for a 1920’s party, Halloween, or a cosplay event, we’ve got you covered. Below, you’ll find answers to common queries. If you need further assistance, don’t hesitate to contact us!

Product Questions

What types of costumes do you offer?

We specialise in a wide range of costumes to suit every theme and era! Our collection includes:

• Decade-themed costumes: From the 1920’s to the 1990’s, perfect for retro parties.
• Characters and novelties: Such as Animals, Mascots, Cartoons, Fairytale & Storybook Characters, and Cowboys and Indians.
• Seasonal items: Like Christmas costumes and Halloween outfits.
• Accessories: Including Beards and Moustaches, Contact Lenses, and Eye Wear to complete your look.

Our products are designed for fun, creativity, and high-quality experiences, catering to costume enthusiasts, party-goers, and cosplayers alike.

Are your costumes true to size?

Yes! We provide detailed size charts for each costume on our product pages. We recommend checking these before ordering to ensure the best fit. If you’re unsure, feel free to reach out for advice—we’re happy to help you find the perfect size.

Do you offer custom or made-to-order costumes?

Currently, we focus on our ready-to-ship collections to ensure quick delivery. However, we regularly update our stock with new themes and styles, so keep an eye on our website for the latest additions!

Delivery and Shipping

Where do you ship to?

We ship globally from our base in North Adelaide, Australia, but we do not deliver to Asia and select remote areas. If you’re unsure about your location, please contact us before ordering.

What are your shipping options and costs?

We offer two reliable shipping methods to get your costumes to you fast:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx. Delivery takes 10-15 days after dispatch, with tracking included. Ideal for events you’re planning ahead for, like Christmas parties.
• Free Shipping: Available on orders over $50, using EMS. Delivery takes 15-25 days after dispatch. This is a great budget-friendly option if you’re stocking up on multiple items.

What if my delivery is delayed or lost?

We pride ourselves on Aussie efficiency, but sometimes delays happen due to carrier issues. If your order is late or hasn’t arrived, please contact us at [email protected] with your order details. We’ll work with the carrier to resolve it quickly.

Returns and Exchanges

What is your return policy?

We want you to love your costume! If you’re not satisfied, you can return items within 15 days of receipt. Please ensure the items are unused and in original packaging. For full details, see our Returns Policy page or contact us.

How do I initiate a return or exchange?

Email us at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return address. Note that return shipping costs may apply unless the item is faulty.

Payment and Account

What payment methods do you accept?

We support secure payments via:

• Visa
• MasterCard
• JCB
• PayPal

Your payment information is encrypted and safe with us—shop with confidence!

Do I need an account to place an order?

No, you can checkout as a guest! However, creating an account lets you track orders, save favorites, and enjoy faster checkout in the future.

Can I use discount codes?

Absolutely! We often run promotions. For example, use code NVTNF4 to save up to 8% on your order. Check our website or newsletter for the latest deals.

General Questions

Who is Joker Scostumemega Store for?

Our target customers include:

• Party enthusiasts: Anyone attending themed events from the 1920’s to 1990’s, Halloween, or Christmas parties.
• Cosplayers and gamers: With categories like Computer Games Costumes and Cartoons.
• Families and individuals: Looking for fun, novelty items like mascots or fairytale characters.

Our store has a playful, festive style, focusing on affordability, variety, and reliable service to make every celebration magical.

How can I contact customer support?